Corporate profile

As the motorist’s champion, the RAC is renowned for high levels of customer service and motoring expertise.

Founded in 1897, the RAC has been consistently at the forefront of developing motoring services and has maintained this reputation to the present day.

Our breakdown rescue service runs 24 hours a day, 365 days a year, whether it’s the hottest day of the summer or severe storms are causing havoc across much of the UK. The continued dedication of our patrols and other customer-facing staff enable us to maintain service levels in the face of the toughest challenges.

This reputation for service quality and dedication carries over to our other products and services, whether it’s our broad comprehensive insurance range, online shop or European Breakdown Cover. It’s helped us launch new facilities for our members and the motoring community, including the introduction of RAC Cars, allowing customers to purchase used cars with confidence from our recommended dealer network, as well as an approved garage network for vehicle repairs and our innovative universal spare wheel allowing customers to continue on their journey in the event of a puncture and not having a spare wheel.

Throughout the past 119 years, the RAC has also promoted the interests of the motorist and we continue to play an active and vocal role in this area. The cost of motoring in the UK is rising year-on-year and we recognise the pressures this brings to our members. For a number of years we have pushed for increased visibility and fairness in fuel prices and we were pleased to see pump prices reduce in the first few months of 2016 as retailers passed on reductions in wholesale prices to customers.

As the voice of motoring, we seek to analyse, loby and comment on topical motoring issues and to stand up for our members interests. We constantly strive to improve our existing products and services to better meet our members needs and seek to develop innovative solutions to the challenges facing today's motorists.