Decarbonisation

Our target is to achieve net zero by 2050 at the latest. We have established a clear line of sight to reduce scope 1 and 2 emissions per job by 50% by 2035, which would represent a 30% reduction in our total scope 1 and 2 emissions. We have set this as our interim target.

We also work with partners and suppliers to reduce emissions across our supply chain.

There are four pillars to our decarbonisation plan – more information about these can be found below:

Route optimisation and driving behaviours

Our fleet is equipped with telematics, CCTV and recording equipment to continuously monitor driving behaviours. We use this data to identify areas for improvement in both safety and fuel efficiency, such as braking and acceleration, which we tackle through targeted training and performance management.

Where possible, we try to fix broken down vehicles remotely – over 10% in 2025 – providing a better breakdown experience for our members but also reducing our fuel consumption. Where a patrol is dispatched, we use sophisticated deployment techniques to dispatch the right vehicle to each job, first time.

EVs and alternative fuel

Our commercial fleet needs to be able to perform very specific functions. While our current fleet fully complies with strict Euro 6 emission standards, we work closely with motor manufacturers to identify low or zero emission alternatives.

In our business operations, we have over 70 EVs on the road already, with a further 2 being rolled out later in 2026. We also continued our HVO pilot which saved over 350kg of CO2E in 2025.

84% of our company car fleet were EVs at the end of 2025. On 1 January 2025, we changed our policy meaning that any new company cars must be EVs, except in exceptional cases.

Office emissions and waste

We operate from three main office sites. In 2025, we migrated to biogas, as well as renewable electricity in our main offices and largest training sites. We also completed LED lighting installation across all office locations.

We send zero waste to landfill and have significantly reduced the volume of waste being incinerated through an increased focus on recycling and the reduction in the use of disposable packaging.

We comply with roadside waste requirements, either re-using or recycling the bulk of our waste. For example, we recycle or recondition over c.90% of batteries that we replace.

Sustainable procurement

We work closely with our suppliers to understand their approach to sustainability and share best practice. In 2025, we implemented software to track emissions in our supply chain with a view to taking action to reduce scope 3 emissions.

We also work with an extensive network of roadside sub-contractors, from national operators to smaller, owner-managed businesses. We surveyed the top 90% and set up a working group to share sustainability best practice.